One of the blogs I (Wendii) read is about the crazy things that happen in customer service. There’s stories from fast food places, call centers and stores, both from the side of the people working there, and from the side of the customer. There’s stories of people who don’t understand that combining purchases will reduce their cost and insisting on buying things separately. There’s people who don’t understand the difference between their username and their password. There’s all sorts of light relief for when I need a break. 

What surprises me is that there’s stories about craziness from both sides of the divide. Why don’t we Continue reading Back Up.→